About HealPassage: Medical Tourism Facilitator in Delhi
HealPassage is a Delhi-based medical tourism facilitator that connects international patients from the Gulf, Africa and beyond with NABH- and JCI-accredited hospitals in India. One dedicated coordinator handles your hospital shortlist, all-inclusive estimate, medical visa invitation, travel and follow-up.
Who we are and how we work
HealPassage is a medical tourism facilitator based in New Delhi. Here are the key facts about our company, our services and how we are paid.
- What we are
- A medical tourism facilitator. We are not a hospital or medical provider; all diagnoses and treatment are delivered by independent, licensed hospitals.
- Based in
- A-5, Street No. 4, Johri Farm, Okhla, New Delhi 110025, India
- Who we help
- International patients, mainly from the Gulf and Africa. See our medical treatment in India country guides: Nigeria, Kenya, Bangladesh, Ethiopia, Iraq, Oman, United Kingdom, UAE, Tanzania, Uzbekistan and Somalia.
- Where treatment happens
- NABH- and JCI-accredited partner hospitals in Delhi & NCR. See our partner hospitals.
- Specialties
- Cardiology, orthopedics, oncology, neurology, organ transplant, fertility & IVF, cosmetic surgery and stem cell therapy.
- What we coordinate
- Hospital and doctor matching, one all-inclusive estimate, medical visa invitation letters, travel and stay, and a free follow-up consultation after you return home.
- How we are paid
- Typically by partner hospitals for coordination and referral, not by charging patients for the consultation. Any separate service fee is disclosed before you commit.
- Response time
- A reply to your case within 24–48 hours.
- Contact
- care@healpassage.com · +91 87003 27507 · WhatsApp
New to medical travel? Read what a medical tourism facilitator does, how HealPassage works and whether surgery in India is safe.
Why HealPassage exists
Every year, hundreds of thousands of patients travel to India for treatment, but the process of getting there is often the hardest part. Patients juggle multiple agents who don't talk to each other, get quotes that change once they land, and are left to figure out visas, translators and hospital paperwork almost entirely on their own.
We started HealPassage because we believe that shouldn't be the price of affordable, world-class care. India already has the accredited hospitals, the specialists and the outcomes. What has been missing is someone on the ground who treats your case like it's the only one that matters. Here is exactly how our process works.
We're a young, Delhi-based team, still early in our journey. We don't have thousands of patient stories to point to yet. What we do have is direct, hands-on attention to every case that comes through our door, and a firm belief that a smaller team means faster answers and fewer people falling through the cracks.
Our Mission
To make world-class Indian healthcare genuinely accessible to international patients through honest pricing, direct hospital access, and a coordinator who stays with you from your first message to your recovery back home.
Our Vision
A future where geography and income don't decide whether someone gets the surgery, transplant or treatment they need, and where India is the first place patients think of, not the last resort.
What we stand for
Transparency first
One all-inclusive quote, shared upfront, with no surprise charges once you've already traveled.
One coordinator, start to finish
You speak to the same person throughout, not a different call center agent every time.
Direct hospital access
No unnecessary layers between you and the specialists actually treating you.
Care doesn't end at discharge
We stay in touch for follow-up, not just until you've paid and flown home.
"We built HealPassage because we kept hearing the same story: patients who found great care in India, but only after a confusing, stressful process to get there. We wanted to be the team that removes that stress, not adds to it."
The HealPassage founding team
A different way to plan medical treatment abroad
Medical tourism has a reputation problem: too many agents, unclear pricing and no one to call once you're home. Here is what we do differently.
| Topic | The typical experience | The HealPassage way |
|---|---|---|
| Point of contact | Multiple disconnected agents and hospital staff | One dedicated coordinator, from your first message to recovery |
| Pricing | Quotes that shift once you've already arrived | One transparent, all-inclusive estimate upfront |
| Hospital access | Generic hospital lists with no real relationships | A curated network of accredited Delhi hospitals we know directly |
| Visa & travel | You're left to figure out visas and logistics yourself | Visa invitation letters, travel and stay coordinated for you |
| Response time | Days of silence waiting for a reply | A response to your case within 24–48 hours |
| After treatment | Contact ends the moment you've paid | A free follow-up consultation once you're back home |
We're a young, growing team, and we don't claim to be the biggest medical tourism company in India. What we can promise is that when you reach out, you're a person to us, not a case number.
Talk to a CoordinatorQuestions about HealPassage
Straight answers about who we are and how we work. For questions about specific treatments and costs, visit our specialty pages.
Is HealPassage a hospital or medical provider?
No. HealPassage is a medical tourism facilitator. We connect you with independent, accredited hospitals in Delhi and coordinate your treatment plan, visa, travel and follow-up. All diagnoses, procedures and medical decisions are made by the licensed doctors and hospitals themselves, not by us.
How does HealPassage make money if consultations are free?
Like most medical tourism facilitators, we are typically compensated by partner hospitals for coordinating and referring patients, not by charging patients for the consultation itself. Any additional service fees for concierge support, such as travel arrangements, would always be disclosed to you upfront, with no hidden charges added later.
Is my medical information kept confidential?
Yes. Your reports and personal details are shared only with the specific doctors and hospitals involved in preparing your treatment plan, and only with your consent. We do not sell or share your information with third parties for marketing purposes.
Who is responsible if something goes wrong during my treatment?
Medical responsibility always rests with the treating hospital and doctor, as they are the licensed medical providers. This is standard across the medical tourism industry, since facilitators are not licensed to practice medicine. Our role is to help you choose an accredited, reputable hospital in the first place, and to stay involved as your advocate if concerns come up during your care.
Do I pay HealPassage directly, or the hospital?
In most cases, treatment costs are paid directly to the hospital, so you always know exactly who you are paying for medical care. Any separate service fees we charge, if applicable to your case, are explained clearly before you commit to anything.
Which countries do HealPassage patients come from?
We help international patients, mainly from the Gulf and Africa. We publish country-specific guides for Nigeria, Kenya, Bangladesh, Ethiopia, Iraq, Oman, the United Kingdom, the UAE, Tanzania, Uzbekistan and Somalia, covering costs, medical visas and travel.
Where is HealPassage based and how can I contact you?
HealPassage is based at A-5, Street No. 4, Johri Farm, Okhla, New Delhi 110025, India. You can email care@healpassage.com, call +91 87003 27507 or message us on WhatsApp. We aim to reply to your case within 24 to 48 hours.
You're a new company. Is it safe to work with you?
We would rather be upfront about this than pretend otherwise: HealPassage is early-stage. That means a small team that reads your case personally rather than routing you through a call center, but it also means we do not yet have years of patient volume behind us. The hospitals we work with are independently accredited regardless of how new we are, so the quality of your medical care does not depend on our company's age.
Still have a question? Contact our team or read our guide to surgery safety in India.