How HealPassage Works
From your first message to recovery back home — here's exactly what happens at each step, and what we handle so you don't have to.
Start to finish
Your Treatment Journey, Step by Step
Most patients move from first inquiry to a confirmed treatment plan within 24-48 hours. Here's the full process.
Share Your Medical Reports
Send us your existing medical reports, scans, and a description of your condition — by WhatsApp, email, or our contact form. No travel or commitment required at this stage, and there's no cost to get started.
We Match You to the Right Hospital & Specialist
Our medical coordination team reviews your case against the specific strengths of our partner hospitals, then identifies the individual specialist whose experience best matches your condition — not just the hospital in general.
Video Consultation (Optional)
Where useful, we arrange a video consultation with your matched specialist before you decide to travel, so you can ask questions directly and confirm the treatment plan makes sense for you.
Treatment Plan & Cost Estimate
You'll receive a written treatment plan and an all-inclusive cost estimate with a clear breakdown of what's included — typically within 24-48 hours of sharing your reports.
Visa & Travel Coordination
Once you confirm, we coordinate your medical visa documentation, help plan your travel dates around your treatment schedule, and arrange airport pickup with the hospital's international patient team.
Admission & Treatment
On arrival, the hospital's international patient team takes over on-the-ground logistics — accommodation, interpreters, and day-to-day support — while we stay available to resolve anything that comes up during your stay.
Recovery & Follow-Up
After discharge, we help coordinate any follow-up consultations, reports, or medication guidance you need once you're back home, so your care doesn't just stop at the airport.
What we handle
What's Included at No Extra Cost
Our coordination service is free regardless of which hospital you're matched to or whether you ultimately choose to travel.
Medical Report Review
Your reports are reviewed by our coordination team and shared with the relevant specialist for their opinion.
Hospital & Specialist Matching
We compare your case against our full network of 10 accredited hospitals to find the genuine best fit.
Transparent Cost Estimates
A detailed, all-inclusive estimate before you commit — no charges added after you've already traveled.
Visa Documentation Support
Guidance on medical visa requirements and paperwork, coordinated with your matched hospital.
Travel & Logistics Planning
Help planning your travel dates around your treatment schedule and hospital admission timeline.
Ongoing Point of Contact
A single coordination team you can reach throughout — before travel, during treatment, and after you're home.
Common questions
How It Works — FAQs
Answers to what patients most commonly ask about the process itself.
How long does the whole process take, from inquiry to treatment? ＋
You'll typically get a treatment plan and cost estimate within 24-48 hours of sharing your medical reports. Travel timing after that depends on your visa processing and how urgent your treatment is.
What documents do I need to get started? ＋
Your existing medical reports, scans, and any prior diagnosis or treatment history relevant to your condition. If you don't have formal reports yet, share whatever information you do have and we'll advise what's needed.
Is the video consultation with the specialist mandatory? ＋
No, it's optional and offered where useful — some conditions are straightforward enough to plan from reports alone, while others benefit from a direct conversation with the specialist before you decide to travel.
Who handles my visa application? ＋
You submit the actual visa application yourself through the relevant government process, but we guide you on documentation requirements and coordinate the medical invitation letter from your matched hospital.
What happens if I need to change hospitals or specialists after being matched? ＋
Let us know and we'll re-evaluate your case against other hospitals in our network. Our initial match is a recommendation based on your reports, not a fixed decision.
What support do I get after I'm back home? ＋
We help coordinate follow-up consultations, report reviews, and medication guidance with your treating hospital, so your care continues even after you've left India.
Ready to Get Started?
Share your medical reports and get a treatment plan and cost estimate within 24-48 hours — completely free.
Get a Free Consultation