Privacy Policy

HealPassage ("HealPassage," "we," "us," or "our") operates healpassage.com (the "Site") and provides medical tourism facilitation services connecting international patients with accredited hospitals in Delhi, India (the "Services"). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

By using the Site or our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or Services.

1. Information We Collect

1.1 Information You Provide Directly

• Contact and identity information: name, email address, phone number, country of residence, and similar details you provide when making an inquiry or booking.
• Health information: medical history, diagnoses, lab results, imaging (such as MRI, CT, or X-ray files), pathology reports, physician notes, medication lists, allergies, and any other health-related information you choose to share with us to obtain a consultation, treatment recommendation, or cost estimate.
• Travel and logistics information: passport details, visa information, travel dates, and accommodation preferences, where you ask us to assist with these arrangements.
• Payment information: where applicable, billing details necessary to process payments for facilitation services. We do not store full payment card numbers; payment processing is handled by third-party payment processors subject to their own privacy and security practices.
• Communications: records of your correspondence with us, including emails, messages, and consultation notes.

1.2 Information Collected Automatically

• Usage data: pages visited, time spent on the Site, referring website, and general navigation patterns.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: as described in Section 7 below.

1.3 Information from Third Parties

We may receive information about you from the hospitals, surgeons, or other healthcare providers involved in your care, where necessary to coordinate your treatment.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide cost estimates
• Facilitate review of your case by the appropriate surgeon, specialist, or hospital department
• Coordinate your treatment plan, hospital admission, and travel logistics
• Communicate with you before, during, and after your treatment, including follow-up care
• Process payments for our facilitation services
• Improve our Site and Services
• Comply with legal obligations and respond to lawful requests from public authorities
• Detect, prevent, and address fraud, security issues, or misuse of the Site

3. How We Share Your Information

Given the nature of our Services, sharing certain information with third parties is necessary to arrange your care. We share information as follows:

• Hospitals and medical providers: we share relevant health and identity information with the surgeon, specialist, and hospital you are matched with, so they can review your case and provide treatment.
• Service providers: we may share information with third parties who perform services on our behalf, such as payment processing, travel and visa assistance, translation services, or IT hosting, under obligations to protect your information.
• Legal and safety purposes: we may disclose information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of HealPassage, our patients, or others.
• Business transfers: if HealPassage is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.

We do not sell your personal or health information to third parties for their own marketing purposes.

4. International Data Transfers

HealPassage is based in India, and the hospitals and providers we work with are located in India. If you are located outside India, your information — including health information — will be transferred to, stored, and processed in India, where data protection laws may differ from those in your home country. By using our Services, you consent to this transfer.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services, coordinate your ongoing or follow-up care, comply with our legal obligations, resolve disputes, and enforce our agreements. Health information shared for the purpose of a consultation may be retained as part of your medical coordination record even if you do not proceed with treatment, unless you request its deletion in accordance with Section 7.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and legitimate retention needs
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 11. We will respond in accordance with applicable law.

8. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Site.

9. Children's Privacy

Our Services are intended for adults seeking or coordinating medical treatment. We do not knowingly collect personal information directly from children. Health information about a minor patient may be provided to us by a parent or legal guardian for the purpose of coordinating that minor's treatment.

10. Third-Party Links

The Site may contain links to third-party websites, including hospital websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact us at:

HealPassage
[A 5, Street No. 4, Johri Farm, Okhla, New Delhi, Delhi 110025]
Email: [care@healpassage.com]
Phone: [+91-8700327507]

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with a revised date. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.