Talk to a Patient Coordinator
Questions about treatment costs, hospitals, or your medical visa to India? Our team responds within a few hours and guides you through every step — from first consultation to safe return home.
Send Us Your Query
Share a few details about your condition or the treatment you're exploring — a patient coordinator will get back to you with hospital options and an estimated cost within 24 hours.
Contact Details
A 5, Street No. 4, Johri Farm, Okhla, New Delhi, Delhi 110025
Mon–Sat, 9 AM – 7 PM IST (24/7 for emergencies)
How It Works
From your first message to your safe return home — here's what to expect when you reach out to HealPassage.
Share Your Query
Fill out the form or message us on WhatsApp with your medical condition, reports (if any), and preferred specialty.
Free Medical Opinion
Our coordinator connects your case with the right specialist and shares a treatment plan with hospital options and cost estimate — usually within 24 hours.
Visa & Travel Support
Once you confirm, we assist with your medical visa invitation letter, hospital appointment scheduling, and travel arrangements to Delhi.
Treatment & Recovery
On arrival, your coordinator stays with you through treatment, recovery and discharge — including interpreter and stay assistance where needed.
Frequently Asked Questions
Answers to what most patients ask before reaching out. Still unsure? Send us your question directly using the form above.
How quickly will I get a response after contacting you?
Most queries are answered within a few hours, and you'll receive a treatment plan with hospital options and a cost estimate within 24 hours of sharing your medical reports.
Do you help with the medical visa for India?
Yes. Once your treatment is confirmed, we provide the hospital invitation letter required for your medical visa application and guide you through the entire process.
Can I get a cost estimate before traveling?
Absolutely. Share your medical reports and condition with us, and our specialists will provide a detailed cost estimate covering treatment, hospital stay, and coordination support — before you make any travel decision.
Can a family member accompany me during treatment?
Yes, most patients travel with a family member or attendant. We assist with their travel documentation and accommodation as well.
Is language support available if I don't speak English or Hindi?
Yes. We arrange interpreter support for patients who need assistance communicating with doctors and hospital staff in their preferred language.
What if my case is urgent or an emergency?
Mention "urgent" in your message or contact us directly on WhatsApp for the fastest response — our coordinators prioritize emergency and time-sensitive cases.
Your Treatment Journey Starts With One Message
Whether it's a quick question or a medical report you'd like reviewed — our coordinators are ready to respond, usually within a few hours.
